Shipping policy
📦 Our Aim
We aim to make your shopping experience as seamless and enjoyable as possible. Below you'll find all the details about how and when your order will be shipped.
🇬🇧 UK Shipping
Standard Shipping: £2.99 (Royal Mail 2nd Class or equivalent)
Express Shipping: £4.99 (Royal Mail 1st Class or Tracked 24)
Free UK Shipping: On all orders over £50
🌍 International Shipping
We ship to: United Kingdom, European Union, United States, Canada, Australia, New Zealand, UAE, Malaysia, Singapore, Hong Kong, Japan, South Korea.
Rates and delivery times are calculated at checkout based on your location and selected shipping method.
🛃 Customs, Duties & Taxes
International orders may be subject to customs fees or taxes. These are not included in our prices and are the buyer’s responsibility. Please check with your local customs office before ordering.
⚠️ Delivery Delays
Delays can occasionally occur due to customs or courier disruptions. We appreciate your patience in such cases.
📬 Order Processing & Tracking
Orders are processed within 1–3 business days (excluding weekends/public holidays). You'll receive a tracking email once your order is shipped.
📦 Lost or Stolen Packages
If your package is lost or arrives damaged, please contact us at support@jeweldrop.co.uk. We’ll do our best to help.