Our jewellery is made from high-quality materials including 18K gold-plated stainless steel, sterling silver, and natural stones. Each product description includes detailed material information.

With proper care, your jewellery will maintain its shine. We recommend keeping pieces dry and storing them in a cool place. Avoid contact with perfumes, lotions, and water to prolong their life.

UK Standard Shipping: 2–4 business days

UK Express Shipping: 1–2 business days

International Shipping: 5–10 business days (may vary by location)

UK Standard Shipping: £2.99

UK Express Shipping: £4.99

Free UK Shipping: On orders over £50

International Shipping: Calculated at checkout

Yes, we currently ship to many countries worldwide, including the United Kingdom, United States, Canada, and across the European Union.

If you're unsure whether we ship to your location, feel free to contact us here, and we’ll be happy to assist.

International orders may be subject to customs fees or import taxes. These are the buyer’s responsibility and not included in the item or shipping price.

You have 14 days from the date of delivery to notify us if you’d like to return an item. Once approved, you’ll have an additional 14 days to send it back. All items must be unused and in their original packaging.

📩 Please contact us at support@jeweldrop.co.uk before returning any item.

For full details, please refer to our Returns & Refunds Policy.

Please note: Return shipping costs are the responsibility of the customer.

We currently do not offer exchanges. If you'd like a different item, please return your order and place a new one.

We’re so sorry about that! If your item arrives damaged, please email us immediately at support@jeweldrop.co.uk with your order number and a clear photo of the damage.

We ask that you notify us as soon as possible so we can resolve the issue swiftly.